COTSWOLD KITCHEN SUPPLIES

Refund and Returns Policy

Effective Date: May 22, 2026

1. Overview

At Cotswold Kitchen Supplies Ltd, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines the conditions under which refunds and returns are processed.

By purchasing from cotswoldkitchensupplies.com, you agree to the terms laid out below.

2. Strict “No Return, No Refund” Policy

Please note: We strictly do not offer “refund-only” options.
To receive a refund, replacement, or store credit, the physical item must be returned to us for inspection. We do not issue refunds under any circumstances if the buyer keeps the item, regardless of the reason stated (including but not limited to change of mind, minor defects, or sizing issues).

If you refuse to return the product, your request for a refund will be automatically denied.

3. Eligibility for Returns

To be eligible for a return, you must meet the following conditions:

  • Timeframe: You must notify us and initiate the return process within 14 days from the date you received your item.
  • Condition: The item must be unused, unwashed, and in the same condition that you received it.
  • Packaging: The item must be returned in its original, undamaged retail packaging.
  • Proof of Purchase: You must provide a valid receipt, invoice, or order number.

4. Non-Returnable Items

Certain types of goods cannot be returned due to hygiene, safety, or customization reasons:

  • Custom-made or personalized kitchenware.
  • Perishable goods or food items.
  • Items marked as “Final Sale” or clearance products.
  • Items showing clear signs of use, damage, or alteration by the customer.

5. Return Process

To start a return, please follow these steps:

  1. Contact Us: Send an email to mistyhill@cotswoldkitchensupplies.com with your order number, details of the item, and the reason for the return.
  2. Approval: If your return request is valid, we will issue a Return Merchandise Authorization (RMA) and provide the return shipping address.
  3. Ship the Item: Securely pack the item in its original packaging and send it back to our address:
    17 Gorse Hill, Ashton-under-Hill, Evesham, WR11 7SP, United Kingdom
  4. Tracking: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Shipping Costs

  • Change of Mind: If you are returning an item due to a change of mind, you are responsible for paying your own shipping costs. Shipping costs are non-refundable.
  • Damaged or Faulty Items: If the item arrived damaged or defective, please contact us within 48 hours of delivery with photographic evidence. Once we verify the defect and receive the returned physical item, we will reimburse the return shipping costs.

7. Inspection and Refunds

Once your returned item is received at our facility, our quality control team will inspect it. We will send you an email to notify you that we have received your item and whether your refund has been approved or rejected based on its condition.

  • Approved Returns: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your bank’s processing times.
  • Rejected Returns: If the item is found to be used, damaged by the customer, or not in its original packaging, the refund will be denied. We can ship the item back to you at your expense.

8. Late or Missing Refunds

If you haven’t received a approved refund yet:

  1. Check your bank account or credit card statement again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank, as processing times vary.
  4. If you have done all of this and still have not received your refund, please contact us at mistyhill@cotswoldkitchensupplies.com.

9. Contact Details

For any questions regarding this Refund and Returns Policy, please reach out to us:

  • Company Name: Cotswold Kitchen Supplies Ltd
  • Email Address: mistyhill@cotswoldkitchensupplies.com
  • Postal Address: 17 Gorse Hill, Ashton-under-Hill, Evesham, WR11 7SP, United Kingdom
  • Telephone Number: +44 (0) 7866 747354