COTSWOLD KITCHEN SUPPLIES

Privacy Policy

Effective Date: May 22, 2026

1. Introduction

Welcome to Cotswold Kitchen Supplies Ltd. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cotswoldkitchensupplies.com (the “Site”) and purchase our products.

By using our Site, you agree to the practices described in this policy. Cotswold Kitchen Supplies Ltd is the data controller responsible for your personal data.

2. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details below:

  • Full Name of Legal Entity: Cotswold Kitchen Supplies Ltd
  • Email Address: mistyhill@cotswoldkitchensupplies.com
  • Postal Address: 17 Gorse Hill, Ashton-under-Hill, Evesham, WR11 7SP, United Kingdom
  • Telephone Number: +44 (0) 7866 747354

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

3. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:

  • Identity Data: Includes first name, last name, username, or similar identifier.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes bank account and payment card details (processed securely via our third-party payment processors).
  • Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing Data: Includes your preferences in receiving marketing from us and our third parties.

4. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes data you provide when you create an account, buy products, subscribe to our newsletter, or request marketing material.
  • Automated Technologies: As you interact with our Site, we automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  • Third Parties: We may receive personal data about you from various third parties, such as analytics providers (like Google), advertising networks, and payment and delivery services.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., processing and delivering your e-commerce order).
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Comply with a Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Purposes for Which We Will Use Your Personal Data

  • To register you as a new customer: Necessary to perform our contract with you.
  • To process and deliver your order: To manage payments, fees, and charges, and to collect money owed to us.
  • To manage our relationship with you: Notifying you about changes to our terms or privacy policy, and asking you to leave a review.
  • To administer and protect our business and Site: Troubleshooting, data analysis, testing, system maintenance, support, and hosting of data.
  • To deliver relevant website content and advertisements: To measure or understand the effectiveness of the advertising we serve to you.
  • To use data analytics to improve our website: Improving products, marketing, customer relationships, and experiences.

Marketing and Opting Out

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at mistyhill@cotswoldkitchensupplies.com.

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes specified in Section 5:

  • Service Providers: IT and system administration services, order fulfillment partners, and courier/delivery companies based in the UK.
  • Payment Gateways: Secure third-party processors who handle all credit/debit card financial transactions. We do not store your full financial details on our servers.
  • Professional Advisers: Lawyers, bankers, auditors, and insurers providing consultancy, banking, legal, insurance, and accounting services.
  • HM Revenue & Customs (HMRC): Regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • Third Parties: Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

7. International Transfers

We ensure your personal data is protected by requiring all our group companies and partners to follow the same rules when processing your personal data.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

10. Your Legal Rights

Under data protection laws, you have rights in relation to your personal data. These rights include:

  • Request access to your personal data (commonly known as a “data subject access request”).
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data where there is no good reason for us continuing to process it.
  • Object to processing of your personal data where we are relying on a legitimate interest.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us via email at mistyhill@cotswoldkitchensupplies.com. You will not have to pay a fee to access your personal data, but we may charge a reasonable fee or refuse to comply if your request is clearly unfounded, repetitive, or excessive.

11. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

12. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

13. Changes to This Privacy Policy

We keep our Privacy Policy under regular review. This version was last updated on the effective date listed at the top of this document. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.